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enhancing accountability, transparency, responsiveness, and inclusiveness. The primary objectives of Mor Sangwari are:
- No Visit to Government Offices: Eliminates the need for physical visits to government offices. Mor Sangwari agents offers doorstep service to citizens, making it easier for citizens to access the services they need.
- Hassle-Free Experience: To provide a streamlined and user-friendly service delivery channel that minimizes obstacles and increases participation.
- Single Platform for Citizen Services: A unified platform where citizens can access a wide range of essential government services.
- Timely Service Delivery (SLA Operated): Services are delivered within a specified timeframe, adhering to Service Level Agreements (SLAs) to ensure promptness.
- Direct access: Direct access to services to citizens without the need for intermediaries, ensuring transparency and reducing additional layers of administration.
- Single Platform for Information: Access to information through multiple channels, including call centers, mobile apps, web portal and chatbots, where citizens can easily access information about government services and how to utilize them effectively with transparent applicable fees for each service.
Traditionally, citizens have had to visit multiple locations, such as blocks, municipal corporations, tehsils, government offices, and other departments, to access government services.
However, through Mor Sangwari, the Chhattisgarh State Government aims to transform this process by introducing a more convenient and efficient way for citizens to obtain the necessary government services and certificates at their doorstep. This initiative seeks to reduce the need for physical visits and streamline and standardize the entire process across urban local bodies, making it more accessible and citizen friendly Seamless 4-Step Guide to Accessing Mor Sangwari Services- Citizens can effortlessly book appointments from the comfort of their homes by calling the Mor Sangwari call center at the toll-free number 14545. This service allows them to choose their preferred date and time for the appointment, eliminating the need to visit a government office. Thus, saving both time and effort.
- Mor Sangwari focuses on the collection of the required documents for the applied services from the home of the citizens through a nominated individual “Sangwari Agent” who shall be collecting the required documents & departmental fees through various modes of payments.
- After collection of documents from citizen’s doorstep, Sangwari Agent is responsible for submitting the application to the appropriate department and managing any objections raised by the concerned department. The agent ensures that all issues are addressed promptly facilitating a smooth and efficient process for the citizen.
- Once the certificate is approved & issued by the department, same shall be delivered at the citizens door-step by the Sangwari Agent in a sealed envelope
- 14 Municipal Corporations
- 48 Municipalities
- 2 Nagar Panchayats
Shri Vishnu Deo Sai
Hon'ble Chief Minister Government of Chhattisgarh
Shri Arun Sao
Hon'ble Dy. Chief Minister & Minister Urban Administration & Development Government of Chhattisgarh
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Marriage Registration & Certificate within 30 Days of Marriage | 1st Marriage |
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| Marriage Registration & Certificate within 30 Days of Marriage | 2nd or next Marriage (Any One) |
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| Marriage Registration & Certificate within 30 Days of Marriage | 2nd or next Marriage (Both) |
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| Marriage Registration & Certificate after 30 Days of Marriage | 1st Marriage |
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| Marriage Registration & Certificate after 30 Days of Marriage | 2nd or next Marriage (Any One) |
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| Marriage Registration & Certificate after 30 Days of Marriage | 2nd or next Marriage (Both) |
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| Marriage Registration & Certificate within 30 Days of Marriage (Arya Samaj Institution) | 1st Marriage |
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| Marriage Registration & Certificate within 30 Days of Marriage (Arya Samaj Institution) | 2nd or next Marriage (Any One) |
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| Marriage Registration & Certificate within 30 Days of Marriage (Arya Samaj Institution) | 2nd or next Marriage (Both) |
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| Marriage Registration & Certificate after 30 Days of Marriage (Arya Samaj Institution) | 1st Marriage |
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| Marriage Registration & Certificate after 30 Days of Marriage (Arya Samaj Institution) | 2nd or next Marriage (Any One) |
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| Marriage Registration & Certificate after 30 Days of Marriage (Arya Samaj Institution) | 2nd or next Marriage (Both) |
|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Birth Certificate within 30 days of Birth in Home |
|
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| Birth Certificate within 31 to 1 Year Birth in Home |
|
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| Birth Certificate within 30 days of Birth in Hospital |
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| Birth Certificate within 31 to 1 Year Birth in Hospital |
|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Birth Certificate Correction For Self |
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| Birth Certificate Correction For Child |
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| Name Addition in Birth Certificate |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Death Certificate (Non accidental) within 30 days |
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| Death Certificate (Non accidental) within 31 days to 1 Year of death |
|
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| Death Certificate (accidental) within 30 days of death |
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| Death Certificate (accidental) within 31 days to 1 Year of death |
|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
|
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| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| If Beneficiary is born in Chhattisgarh and Parents are residents of Chhattisgarh | ||
| Beneficiary owns land or property in Chhattisgarh for 5 years |
|
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| Beneficiary or parent staying in Chhattisgarh for 15 years |
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| Beneficiary or parent is working in government job in Chhattisgarh |
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| If Beneficiary is married to a resident of Chhattisgarh |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
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| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Ration Card Lost Case |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Ration Card Pages filled |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
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| Service Sub Category | Sub Category | Document Details |
|---|---|---|
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| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Own – New Application based on Food License | No employee |
|
| Own – New Application based on Food License | No. of employee is 1-3 |
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| Own – New Application based on Food License | No. of employee is 4-9 |
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| Own – New Application based on Food License | No. of employee more than 9 |
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| Own – New Application based on Trade License | No employee |
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| Own – New Application based on Trade License | No. of employee is 1-3 |
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| Own – New Application based on Trade License | No. of employee is 4-9 |
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| Own – New Application based on Trade License | No. of employee more than 9 |
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| Own – Renewal | No employee |
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| Own – Renewal | No. of employee is 1-3 |
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| Own – Renewal | No. of employee is 4-9 |
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| Own – Renewal | No. of employee more than 9 |
|
| Rented – New Application based on Food License | No employee |
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| Rented – New Application based on Food License | No. of employee is 1-3 |
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| Rented – New Application based on Food License | No. of employee is 4-9 |
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| Rented – New Application based on Food License | No. of employee more than 9 |
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| Rented – New Application based on Trade License | No employee |
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| Rented – New Application based on Trade License | No. of employee is 1-3 |
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| Rented – New Application based on Trade License | No. of employee is 4-9 |
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| Rented – New Application based on Trade License | No. of employee more than 9 |
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| Rented – Renewal | No employee |
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| Rented – Renewal | No. of employee is 1-3 |
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| Rented – Renewal | No. of employee is 4-9 |
|
| Rented – Renewal | No. of employee more than 9 |
|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
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| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Form49A (New) | ||
| CSF (Composite Service Form) (Correction) | Request for Duplicate PAN card | |
| CSF (Composite Service Form) (Correction) | Any changes or Correction in PAN data | |
| CSF (Composite Service Form) (Correction) | Any changes or Correction in PAN data (For a lady after Marriage) |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Add/remove Member in ration Card | Add Member in Ration Card | |
| Add/remove Member in ration Card | Remove Member from Ration Card |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Ration Card Correction |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
| Ration Card Surrender/ Transfer |
| Service Sub Category | Sub Category | Document Details |
|---|---|---|
Here are answers to most common questions. Can’t find an answer? Call us!
Mor Sangwari Sewa aims to provide more than 100 citizen centric services to the citizen of chhattisgarh via home delivery Model. Currently services are launched in 64 cities of Chhattisgarh
MOR SANGWARI has been envisaged with multiple objectives like
· Deliver citizen services in a time bound manner
· Provide hassle free citizen service delivery channel
· Platform for citizen to get first-hand information about citizen services
· Develop a governance mechanism which assess the actual impact of the project,
· Create a positive awareness about the governance and state partnership with the citizen.
Mor Sangwari Sewa is now operational in 64 ULBs in Chhattisgarh and citizens residing in these ULBs are eligible to avail services through Mor Sangwari Yojana.
Ahiwara,Akaltara,Ambagarh Chowki,Ambikapur,Amleshwar,Arang,Bade Bacheli,Bagbahra,Baikunthpur,Balod,Baloda Bazar,Balrampur,Bemetara,Bhatapara,Bhilai,Bhilai-Charoda,Bijapur,Bilaspur,Birgaon,Champa,Chirmiri,Dalli Rajhara,Dantewada,Dhamtari,Dipka,Dongargarh,Durg,Gariyaband,Gaurella (Pendra Road),Gobra Nawapara,Jagdalpur,Jamul,Janjgir Naila,Jashpur,Kanker,Katghora,Kawardha,Khairagarh,Kharsiya,Kirandul,Kondagaon,Korba,Kumhari,Mahasamund,Manendragarh,Mungeli,Narayanpur,Raigarh,Raipur,Rajnandgaon,Ratanpur,Risali,Sakti,Saraipali,Sarangarh,Shivpur Charcha,Sukma,Surajpur,Takhatpur ,Tilda Neora, Banki Mongra, Lormi, Mandir Hasoud, Pandariya
You can call 14545 where well-trained Call Centre Executives will be available to assist citizens and requests for citizen centric service available on Mor Sangwari.
Citizen has to pay Rs 50 and applicable Departmental fees to avail services. Departmental fees differ from service to service.
Once the appointment is booked, you will receive an SMS on your registered mobile number. You can also verify appointment status on ‘Track your Application status’ page/section of this website.
Please click on ‘Service List’ for full list of services.
One service can be availed in one slot. To avail multiple services, you can book individual slot for each service.
Requirement of documents vary from service to service. Please click on ‘Service List’ in order to know about the mandatory requirement of document/s required for the desired service.
You will get an SMS updates on the registered mobile number at each step of application process. You can also track through ‘Track your Application status’ page/section of this website.
Mor Sangwari Agent will be wearing official uniform and carry ID card. For further authentication, once the appointment is booked, you will receive details of Mor Sangwari Agent on the registered mobile number which you can use to verify Mor Sangwari Agent.
Yes, you can reschedule your appointment 1 day before the scheduled time in case of any unforeseen circumstances by calling the Call Centre Number.
You may contact to the Call Centre Executive to know about Mor Sangwari Agent status.
Cash mode and various digital payment modes (UPI, Paytm etc) are available.
Service is available from 8 AM to 8 PM on all days of the week except 26th January, 15th August and 2nd October.
The Mor Sangwari Agent will scan the documents in the tablet/Mobile in your presence, upload the documents in the system and return back the original documents to you. Mor Sangwari Agent is not authorized to bring hard copies of your supporting documents either in original or photocopy.
Mor Sangwari Agent shall deliver the certificate in a sealed envelope by visiting to your address given by you at the time of application submission.
Time line varies from service to service. To know about the timeline for each service, please click on ‘Service List’.
No, the fees paid by you at the time of application submission is including everything.
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ROOM NO 12
SUDA KARYALAY, 4 TH FLOOR, D BLOCK,
INDRAWATI BHAVAN, NAWA RAIPUR
INDRAWATI BHAWAN, MANTRALAY, RAIPUR, CHHATTISGARH - 492002 -
All Days
(Except 3 National Holiday)
- 8 am to 8 pm
- 14545
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